Comments on: How to get a ClickBank Refund

By: Tom McEwin

Tom McEwin — Mon, 27 Dec 2010 09:39:53 +0000

Hi karthikeyan,

I received a similar message when my refund was successfully processed.

If your account details have changed (eg a new credit card expiry date), or the account you paid with has been closed, then this could cause a problem. Other than this, all I can suggest is to contact ClickBank directly (rather than the merchant) to see what the issue is.

Cheers, Tom

By: karthikeyan

karthikeyan — Fri, 24 Dec 2010 13:12:21 +0000

Thank you for your response.
Actually asked for refund within one week after buying the product. I got the confirmation email that my refund was closed and I was told that my account will be credited within 5 business days. But, My account was not credited so far.

By: Tom McEwin

Tom McEwin — Fri, 24 Dec 2010 09:25:28 +0000

Hi karthikeyan,

It’s difficult to say without knowing more. My recollection (and it is little while now since I wrote the post) is that ClickBank refunds brought within the refund period go through automatically after 1 business day unless the seller stops them.

So it seems that either:
1) the refund was brought out of time (and the seller refused to let it in); or
2) the seller responded and the refund request was deactivated.

Depending on the reason for seeking the ClickBank refund, when the refund was sought and any reason the seller gave for refusing a refund, it may be possible to escalate the matter to ClickBank itself for review.

Hope this helps.

By: karthikeyan

karthikeyan — Fri, 24 Dec 2010 08:57:22 +0000

I requested for a refund and I got a reply that my refund request was closed and I will get my refund in 5 business days. But I didnot get my refund until now. Please tell me how get the refund bank.

By: Tom McEwin

Tom McEwin — Thu, 18 Nov 2010 10:57:51 +0000

You’re welcome Mike. Sounds like it might be more of a problem with that particular merchant rather than the Clickbank network. I’d be interested to hear how you get on – lodging a Clickbank refund request should help resolve things one way or another.

By: mike@uk job search

mike@uk job search — Wed, 17 Nov 2010 00:07:19 +0000

Thanks for the info, I’ve ordered a digital product, but the download link doesn’t work, it sends me to a site which requires a log in I don’t have. I can’t say I’m very impressed with Clickbank, let’s watch this space to see whether I get the refund.

Thanks

By: Cade

Cade — Wed, 26 May 2010 03:07:59 +0000

Hi David,
Its certainly comforting from a consumers point of view, to have a course of action to get your money back should the product not meet your expectations, or be not as described, while buying things online.

I know other sites such as Ebay have similar policies & processes to help instill customer confidence to buy products online. Some sites even have insurance as on option to protect you from damage during transit.

If buying products from other countries (like China) sight unseen, it is best to do so thru these sites like Clickback and Ebay, to ensure you have a course of action, if the purchase does not go smoothly.

I have heard some sad stories, where people choose to buy products directly from the overseas supplier, via email and internet transfer, bypassing these sites and either have not received the product at all or was unable to get any response about poor product complaints.
Cade´s last blog ..Technical Analysis of Stock Trends #3 – Price Chart Indicators

By: Tom

Tom — Mon, 19 Apr 2010 12:30:48 +0000

Hi Eileen – from my reading of the terms regarding the refunding of products involving recurring charges, the refund only seems to be for the most recent billing, rather than all billings charged.

Still, I found that the ClickBank refund I sought was quicker and easier than I was expecting, given the vendor didn’t try to save the sale. I specified plenty of legitimate reasons in the refund ticket (and spent a while compiling these), so would probably have had a strong case even if the vendor had responded.

It was an interesting process to go through, and one that gives me a fair amount of faith in ClickBank, although frankly I’d rather that the product I bought lived up to the sales page.

By: Tom

Tom — Mon, 19 Apr 2010 12:20:15 +0000

Thanks David. It certainly seems that the ClickBank refund policy is quite generous to the customer – as if a vendor doesn’t try to save a sale within 24 hours then a refund it is automatically processed. Although there is the risk that this could be abused by the unscrupulous – hence the warning to serial refund seekers.

But in those situations where the customer has been misled then I certainly think it is appropriate that ClickBank either force a change in the adverts or remove that product from the ClickBank network. Vendors / affiliates agree to this as part of the ClickBank Client Contract (clauses 2(f) and 3(d) refer).

By: Eileen

Eileen — Mon, 19 Apr 2010 07:51:14 +0000

Hi Tom,
I have actually used clickbank for a refund and because it was recurring I was not sure if I had gotten a total refund. There were “no questions asked” though and yes, I do believe they look after their customers in that respect. When I followed up about my refund, it was handled in a timely fashion.
Thanks for the read Tom.

Eileen.
Eileen´s last blog ..Chronic headaches